A bet can be canceled for various reasons, always in accordance with our Betting Rules and with the aim of maintaining a fair and safe environment for all users.
The most common reasons include:
Error in the odds at the time the bet was placed.
The event was postponed or canceled.
Technical issues during the confirmation process.
Duplicate bets on the same market.
Inability to verify the official result of the event.
Other situations provided for in the Betting Rules.
When a bet is canceled, the corresponding amount is returned to your account balance, unless the specific rules of the market state otherwise.
If you need more information about your case, you can contact the support team through the Chat button available at the bottom of this page.