To protect your money and ensure the security of your account, withdrawals must be made, whenever possible, using the same method you used to make the deposit.
What you should do
- Request your withdrawal using the same deposit method
- Verify that the method is in your name
- Make sure it is active and available
Why does this happen?
This policy allows:
- Protecting your funds
- Preventing unauthorized access
- Complying with security regulations and fraud prevention
What happens if I can't use the same method?
If the original method is not available:
- The system will automatically assign another compatible method
- The selected method must be registered in your name
Recommendation
To avoid delays in your withdrawals:
- Keep active payment methods
- Make sure they are verified and in your name