In the Player Protection section, you have different tools available that allow you to pause, limit, or suspend your gaming activity according to your needs.
Take a Break (Temporary Account Closure)
The Take a Break option allows you to apply a temporary closure of your account for one or more products.
When using this feature:
The closure is activated from the moment you set it
You must select an available period, such as:
24 hours
48 hours
7 days
30 days
You can apply the temporary closure to:
Sports Betting – Virtual
Casino – Virtual Games
Please note that:
You can extend the duration of the temporary closure or apply it to more products at any time, with immediate effect
If you wish to reduce the duration or apply the closure to fewer products, the request will be considered after 7 days
Self-Exclusion
The Self-Exclusion option allows you to restrict your access to one or both gaming products for a longer period.
Main features:
Self-exclusion is activated from the moment you set it
You can choose a duration of:
6 months
12 months
24 months
Indefinitely
You can self-exclude from:
Sports Betting – Virtual
Casino – Virtual Games
Important considerations:
You can extend the self-exclusion period or exclude yourself from more products at any time, with immediate effect
To reduce or deactivate a self-exclusion, your request will be reviewed after providing an explanation
If the request is approved, changes will take effect within 7 days