In the Player Protection section, you have different Responsible Gaming options available that allow you to set limits and control tools to manage your gaming activity safely.
These options can be configured from your account and are designed to help you stay in control and play responsibly.
Deposit Limits
Deposit limits allow you to define the maximum amount of money you can deposit into your account. You can set limits by:
Day
Week
Month
Year
Requests to reduce limits are applied immediately. Limit increases take effect after a waiting period.
Loss Limit for Sports Betting – Virtual Sports
This option allows you to set net loss limits for Sports Betting and Virtual Sports, with periods:
Daily
Weekly
Monthly
Annual
Once the set limit is reached, you will not be able to continue betting until the selected period ends.
Betting Limit for Sports Betting – Virtual Sports
With this tool, you can define a maximum number of bets placed in Sports Betting and Virtual Sports, with limits:
Daily
Weekly
Monthly
Annual
Upon reaching the limit, you will not be able to place new bets until the corresponding period resets.
Loss Limit for Casino – Virtual Games
This option allows you to control net losses in Casino and Virtual Games, with configurable limits by:
Day
Week
Month
Year
Once the established limit is exceeded, you will not be able to continue betting until the selected period ends.
Betting Limit for Casino – Virtual Games
You can set a maximum betting limit for Casino and Virtual Games, with periods:
Daily
Weekly
Monthly
Annual
Upon reaching the defined limit, the ability to place new bets is blocked until the corresponding period ends.
Withdrawal Request Cancellation
This option allows you to decide whether you want to allow or not allow the cancellation of withdrawal requests.
By disabling cancellation, you avoid reversing withdrawals once requested, which helps maintain greater control over your balance.
Session Timer
The session timer notifies you when the game time you selected during a session has elapsed.
You can choose to receive the alert after a set period (for example, between 1 and 8 hours) and decide whether to log out or continue playing.
Reality Check
The reality check allows you to receive periodic notifications with information about:
The time you have been playing
Your winnings and losses during the session
This tool is designed to help you become aware of your gaming activity in real time.
Take a Break
The Take a Break option allows you to apply a temporary account closure for a set period, such as:
24 hours
48 hours
7 days
30 days
During this time, you will not be able to play on the selected products, such as Sports Betting – Virtual and/or Casino – Virtual Games.
Self-Exclusion
The self-exclusion allows you to voluntarily block access to Sports Betting – Virtual and/or Casino – Virtual Games for a longer period, which can be:
6 months
12 months
24 months
Indefinite
During the self-exclusion period, you will not be able to access or place bets on the selected products.