To process your withdrawals securely, it is necessary to verify that the payment method used belongs to you. This procedure is part of the verification process and helps protect your account.
The documents requested may vary depending on the withdrawal method you use.
Bank account verification
To verify your bank account, you must upload the first page of one of the following documents:
Bank statement
Monthly summary
Transaction history
Bank certificate (if requested)
The document must clearly show:
Your full name
The bank account number
The name and logo of the bank or financial institution
Screenshots from online banking (from the app or web version) are also accepted, as long as the information is clear and fully legible.
Verification of withdrawals associated with cards
If your withdrawal is related to deposits previously made with a credit or debit card, additional information may be requested.
In these cases, you may need:
A copy of the front of your card, hiding sensitive data and leaving only your name and the last digits visible.
A screenshot of the e-wallet used on the platform, such as Skrill or Neteller, if applicable.
Where to upload the documents
You can upload the documents directly from your account by following this path:
My Account > Profile > Verification Process > Additional Documents
Make sure to select the correct document type before completing the upload.
Important requirements
The documents must be clear, current, and complete.
They must not be cut, blurry, or edited.
In some cases, the team may request additional documentation to complete the verification.
What happens after submitting the documents
Once submitted, the team will review the information.
If everything is correct, your withdrawal method will be verified.
If information is missing or the document does not meet the requirements, you will receive a notification so you can correct it and continue with the process.