If you can't complete your withdrawal, it is usually due to a pending requirement on your account. Here are the most common reasons and how to resolve them quickly.
1. Check if your account needs verification
To process withdrawals, we may need to confirm your identity.
What to do:
- Go to your profile and check if you have any pending documents
- Upload your ID and proof of address if requested
- Make sure the information matches your account
Until this step is completed, the withdrawal may be on hold.
2. Check if you have already used your deposit
If you recently deposited and have not yet used that money to bet, the withdrawal may not be available.
What to do:
- Bet 100% of the deposited amount
- Avoid trying to withdraw funds without gaming activity
In some cases, this requirement must be completed before you can withdraw.
3. Pending rollover or wagering requirement
If you have an active bonus or made a deposit, there may be a wagering requirement (rollover) you must complete before withdrawing.
What to do:
- Go to the Promotions section in your account
- Check if you have an active bonus
- Verify how much you still need to wager (remaining rollover)
While there is a pending rollover, it will not be possible to withdraw those funds.
4. Request the withdrawal from your account
Withdrawals can only be made from the website or the app.
What to do:
- Log into your account
- Go to the withdrawals section
- Make the request from there
Withdrawals cannot be processed via email or phone.
5. Verify your payment method
For security reasons, the withdrawal may not be processed with just any method.
What to keep in mind:
- We try to use the same method you used to deposit
- If you used multiple methods, the withdrawal may be split
- In some cases, you may be asked to request it again
6. If you used vouchers or cryptocurrencies
Some methods require additional validations.
What to do:
- If you used a voucher, have the purchase receipt available
- If you use cryptocurrencies, verify that the wallet is the same as the deposit
- If you changed wallets, we may need to validate it
7. Check processing times
If your withdrawal has already been requested, it may be in process.
What to keep in mind:
- Times depend on the payment method
- Your bank or provider may apply delays or fees
In summary
If you cannot withdraw your money, it is usually due to:
- Pending verification
- Unused deposit
- Uncompleted wagering requirement
- Payment method
- Security validations
By reviewing these points, in most cases you will be able to complete your withdrawal without any problem.